Making MyGate's
Access Control less Frustrating
Making MyGate's
Access Control less Frustrating
Industry
Industry
Tech
Tech
Client
Client
MyGate
MyGate
Project Type
Project Type
Capstone
Capstone
This case study explores improving MyGate’s notification system to reduce alert fatigue while maintaining security.
My user research revealed that real-time visitor management, a core feature, often overwhelmed users instead of helping them.
This case study explores improving MyGate’s notification system to reduce alert fatigue while maintaining security.
My user research revealed that real-time visitor management, a core feature, often overwhelmed users instead of helping them.
What actually happens?
What actually happens?
Every visitor entry logged by security triggers an immediate approval request to residents via MyGate. And that frequent notification accompanied a sharp alert sound that disrupted work, meetings, or focused tasks.
Every visitor entry logged by security triggers an immediate approval request to residents via MyGate. And that frequent notification accompanied a sharp alert sound that disrupted work, meetings, or focused tasks.
Pain Points
Pain Points
Ideation: Automation
Ideation: Automation
It was based on the simple formula of Automation, which is with little or no human involvement, and is based on rules, triggers, or schedules.
Trigger → Logic → Action → Feedback
It was based on the simple formula of Automation, which is with little or no human involvement, and is based on rules, triggers, or schedules.
Trigger → Logic → Action → Feedback
Solution
Solution
The solution was simple: Set a rule once, and approvals happen automatically when it matches.
The solution was simple: Set a rule once, and approvals happen automatically when it matches.
How the redesigned system helped
How the redesigned system helped
